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Service Center Specialist-1 in Tempe, AZ at Circle K

Date Posted: 8/6/2020

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Job Description

Circle K Business Center North America is looking for a new team player, who would like to join our team as:

Circle K is currently looking for Service Center Liaison. Person who will take role of Service Center Liaison will guide the stores to fix the problem or dispatch a work order to the right external Suppliers. The Service Center Liaison will work closely with the field Territory Service Managers and follow up the Suppliers efficiency (on agreed SLA) and control the cost. The person who will take this position shall be open-minded, enthusiastic self-taught and ready to provide technical support to our sites.  

Your tasks/responsibilities:

  • Business Unit reporting and corrective actions in database
  • Registering cases in the system and supervision according to the KPI’s
  • Master data management
  • Handle non-automatic work orders
  • Technical support for assets and equipment located in CK Stores
  • Troubleshooting and advice to the reported technical/functional issues
  • Ordering maintenance and repair service from external Suppliers and follow up on deliveries
  • Active communication to all parties involved (SM, service companies, maintenance managers, technicians, etc.) for effective problem resolution
  • Follow up on cost and invoices  
  • Follow up on damage claim cases
  • Main contact for the vendors, technicians, Territory managers and vendors for any escalated issues

 Requirements/skills:

  • High School Diploma or equivalent
  • Quick learner, ambitious and well organized/structured
  • Experience in technical support as advantage
  • Ability to understand customer demands and come up with solutions to their problems
  • High service orientation and willing to help when needed at the ‘front line’
  • Good teamwork skills
  • Familiarity with Call Center functions, processes and procedures, and quality of service measurement, including problem tracking
  • Excellent analytical and problem resolution skills, verbal and written communication skills, strong organizational and time management skills, customer service and interpersonal skills and customer focus.
  • Convenience store experience a plus.
  • Travel may be required.



Circle K is an Equal Opportunity Employer.
The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws.  Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company’s Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.


Click below to review information about our company's use of the federal E-Verify program to check work eligibility:

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