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Service Desk Intern in Warszawa at Circle K

Date Posted: 10/5/2020

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Biuro w Warszawie ul. Puławska 145
    Warszawa
  • Experience:
    Not Specified
  • Date Posted:
    10/5/2020

Job Description

Looking for new opportunities in your career? Wherever you’re heading, let’s go there together.
You´ve probably already met us. 
Maybe you´ve stopped by for a coffee, fueled up your car or grabbed something to eat on the go. Then you know what Circle K is all about. Making everyday life easier for people all over the world. 
We´ve grown into a successful global company with over 15.000 stores in 24 countries, serving more than 6 million customers each day. In all, we have more than 120.000 people working at our stores and support offices.

In Circle K Business Centre, in Warszawa, which is part of our SSC structures, we provide IT services for Circle K in Europe, US and Canada. We have different functions here: Service Desk, Infrastructure, Network Operations, Development but what we have in common is the fact that no matter what we do, we understand the world we live in. We can see how fast it changes and how fascinating this can be. Curiosity and openness drives us towards new ideas, innovations, new technologies.

Position: Service Desk Intern

The service desk team is responsible for taking first-line support enquiries from internal users and/or station employees. Within this role you will have responsibility for entering information into the service management system, fixing issues, monitoring the call status, and where necessary escalating calls to the next appropriate level of management and support.

To be effective in the role, the Service Desk Intern should have technical support knowledge and have good relationship skills, and be able to work independently. Perfect candidate needs to be service minded, a good communicator, creative and effective at solving problems and proactive towards vendors and end users. The role requires and ability to communicate with end users and vendors in clear, concise language.

Responsibilities

  • Support, troubleshoot and advice on technical/functional issues and problems that are reported from end-users for all systems within defined portfolio. This includes enterprise applications, client server and web-based solutions
  • Document and supervise enquiries according to team KPI’s. Analyze reported issues and outages - determine severity and impact of reported issues, and begin incident management process
  • Working towards customer satisfaction for internal or external customers. This includes ensuring services are available and delivered according agreed service level and KPIs
  • Be proactive in monitoring of applications and infrastructure and take required actions based on insight from such tools
  • Document solutions into Knowledge Base articles to improve service delivery and quality
  • Use Remote support and desktop sharing technologies
  • Support connectivity, networking and troubleshooting in complex, multi-site LAN/WAN environment
  • Communicate actively to all parties involved (office users, station employees, service companies, IT and maintenance engineers, etc depending on area of responsibility) for effective problem resolution
  • Coming up with proposals for standardization, industrialization and scalability of systems based on repetitive enquiries and day-to-day experience with support and operation


Qualifications

  • Comprehensive understanding of IT technology and  support systems
  • Very good relationship skills in interactions with internal stakeholders and external suppliers
  • Good Microsoft Windows knowledge
  • Good Microsoft Office knowledge (Word, Excel, Outlook)
  • Very good in English, verbal and writing is required
  • Ability to work in a team
  • Ability to solve issues 'on your own'

What do we offer

  • Paid internship up to 6 months 
  • Possibility to work remotely
  • Modern office at Metro Wilanowska that you can virtually visit here - https://goo.gl/maps/CLteHfYcdYMbdESq6
  • Friendly work atmosphere 
  • Possibility to develop skills in a wide international environment

We know great companies are built from within, by great people like you. Come grow with us!
We´re looking forward to your application.