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Sr IT Analyst - Enterprise Systems Run in Tempe, AZ at Circle K

Date Posted: 11/24/2019

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Job Description



Circle K is a great place to work! Here is why:
We know that you can work anywhere. However, working at Circle K is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining Circle K means joining a team that is devoted to you!


POSITION SUMMARY:

This position performs as a subject matter expert for Circle K Enterprise Systems.  Provides deep knowledge of PDI and related financial systems and interfaces for convenience store, fuel, and food service operations.  Provides leadership in day to day and operational support to the North America enterprise systems.  As needed will define cross functional requirements, analyze and estimate costs of solutions, and create technical designs that support business initiatives.   Provides process re-engineering and process improvement for enterprise systems including hardware and software.  Delivers solutions that meet cross functional requirements and follows defined IT processes.

KEY RESPONSIBILITIES:

  • Provide specialist level technical expertise for Circle K enterprise systems and business partners.
  • Lead requirements gathering with IT, Business, and Third-Party vendors for business issues and initiatives.
  • Achieves all SLA levels and drives improvements to reduce incidents.
  • Leads initiatives as requested.
  • Delivers assignments and project deliverables within specified time frames, adhering to established standards and guidelines individually and as a member of a team.
  • Communicates with internal customers, vendors, peers and management teams to provide updates and project and incident status.
  • Works with others to facilitate completion of assignments\projects on time.
  • Recognizes, documents, and implements process/project improvements.
  • Ensures that established change and release management processes are followed.
  • Assists with creating or enhancing documentation for enterprise systems solutions and projects.
  • Provides training documentation to support teams as appropriate.
  • Participates in scheduled meetings with key team members to review project feedback, tasks, action items and lessons learned.
  • Provide specialist level problem resolution for Production Support Issues.
  • Interact with internal and Third-Party technical resources for problem resolution and\or major issues.
  • Performs other job duties as required.

QUALIFICATIONS:

  • BS degree in IT field or equivalent combination of education and experience-based learning.
  • 5 - 7 years of experience\knowledge of retail systems, payment and loyalty transaction processing.
  • Positive attitude.
  • Excellent analytical, organizational and customer service skills; must be detail oriented with an ability to meet deadlines with limited supervision.
  • Follows IT standard protocol for change\release management.
  • Requires good presentation and communication skills as well as team participation.
  • Leadership across peer teams with follow through.



Circle K is an Equal Opportunity Employer.
The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws.  Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company’s Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.


Click below to review information about our company's use of the federal E-Verify program to check work eligibility:

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