CUSTOMER CONTACT CENTRE

Customer Contact Centre

At the heart of everything we do is a simple goal: to make our customers’ lives easier. We set ambitious targets and hold ourselves to high standards to ensure every interaction delivers value. Today, 80% of our callers are connected with a customer care agent in under 40 seconds — a testament to our commitment to fast, reliable and friendly support. 

We serve both private and corporate customers, as well as our service stations, across a wide range of communication channels and in nine different languages. Our support spans across Europe and covers both the Circle K and INGO brands. 

But our role goes beyond resolving issues. The Global Customer Care team is a key source of insight for the business. By analyzing customer feedback, recurring questions, and concerns, we provide valuable input to product teams and departments across the organization. These insights help shape better products, improve services, and ensure we continue to meet the evolving needs of our customers. 
 

Business Enablement Tools 

At Global Customer Care, we recognize that today’s customers expect fast, convenient, and accessible support — anytime, anywhere. That’s why we continue to invest in cutting-edge digital solutions that enhance the customer experience across Europe. 

Our teams are equipped with advanced tools such as PureCloud, our cloud-based telephony system, Sales Force CRM system and the Circle K Virtual Customer Assistant (VCA) — an AI-powered chatbot affectionately known as “Kay.” Designed to handle a wide range of topics with human-like conversation, Kay is available 24/7 to assist customers quickly and efficiently. 

Currently live in Denmark, Norway, and Sweden, Kay is already making a difference by resolving common queries and freeing up our agents to focus on more complex cases. We’re excited to announce that the chatbot will soon be launched in Poland, further expanding our digital support footprint. 

By combining human expertise with smart technology, we’re not only improving response times and service quality — we’re also shaping the future of customer care. 

What some of our employees
say about working in
Customer Contact Cemtre

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“Working for Circle K is like working at NASA, we might not have rockets, but there are plenty of stars and the sky is the limit!” — Edgars
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“In Circle K talent doesn’t sit still — it grows, learns, and builds a future. Our Customer Contact Centre brings that to life with a vibrant mix of cultures, languages, and energy that never stops moving forward.” — Līva
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"From the very first day, working here feels like being on a journey with friends. Every day is different and brings new challenges that inspire me to grow, set new goals, and reach new height." — Aija
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"This workplace is safe and stable. Here, you are recognized, and your ideas and knowledge are valued, allowing you to grow within the organization." — Ilze