INFORMATION TECHNOLOGIES

Global Tech Department 

Our department at the Business Center in Riga is relatively small compared to the more than 300 employees in Circle K Global Tech — we are about 40 people. However, our roles and expertise are highly significant. Some of us are the sole team members, team managers, or project managers based in Riga, while our colleagues are spread across various locations in Europe and worldwide. Our team includes an Enterprise Architect, a Network Architect, an IT Procurement Specialist, an IT Security Specialist, and station support for Latvia.


Enterprise Applications Support 

We support several business-critical enterprise applications, including the Enterprise Resource Planning system Oracle JD Edwards (JDE), the procurement system Ariba, the scanning tool Abbyy, and the job scheduling tool Automic. Our primary role is to serve as a bridge between business users and technical support vendors. We participate in various projects and support the business by testing end-to-end business processes. In Riga, our team specifically supports Retail Site Operations, with a focus on Convenience Item Master Data, Station Sales processes, and Fuel deliveries.


Salesforce Implementation and Support 

Our Customer Relationship Management system is Salesforce, and it plays a crucial role in several business processes, such as selling EV chargers, offering services, and providing support to B2B customers.


Integrations platforms  

We are using Oracle SOA and Kubernetes services to develop integrations between applications and
with external systems and vendors. 


Support for Store systems 

We are supporting: 

Octane - is used to manage expected gross margin percentages and cost prices for articles, ensuring accurate financial data. Octane is part of the wet stock management system, handling various aspects such as point of sale, forecourt management, and card management 

Relex - enhances forecasting accuracy and optimizes inventory management by using AI and advanced analytics. This helps businesses align demand planning, merchandising, supply chain, and operations planning, driving profitable growth and efficiency 

PayPartner360 is a software-as-a-service (SaaS) card payments platform that manages card authorizations, account management, clearing and settlement, fraud prevention, and loyalty programs. 


Business Intelligence 

We are using Microsoft Power BI as company business analytics tool. There are few people in Riga who are developing
BI reports for business. 


Robotics Process Automation and Virtual Customer Assistants 

We have a team in Riga that develops RPA (Robotic Process Automation) processes for the business globally, not just in Europe. The RPA platform we use is Microsoft Power Automate. Over 60 processes have been automated, including tasks like Finance Manual Journal postings and issuing payment document copies to customers. Additionally, we provide technical support to our business teams for implementing Chatbots for customer support.

What some of our employees say about working in Global Tech.

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“Our team supports the rest of the Business Centre with automation. We use software robots and other tools to help our employees with completing the more mundane and repetitive tasks, improving the quality and speed at which this company can work. It is quite interesting and can sometimes get challenging to develop and maintain the tasks, as the scope is indeed broad and there is never just one solution to a problem.” — Rolands,
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“This job is never boring. Systems are huge and require continuous support to make sure they are running stable. Business is very dynamic and willing to improve and extend the services the company delivers to our customers, which is why many projects are running to implement new functionalities in our systems. We are there to ensure reliable tools for businesses to be able to deliver services to our customers.” — Maija,