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IT Retail Service Desk Agent with Danish language in Rīga at Circle K

Date Posted: 2/22/2021

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Duntes Street 6
    Rīga
  • Experience:
    Not Specified
  • Date Posted:
    2/22/2021

Job Description

Looking for new opportunities in your career? Wherever you’re heading, let’s go there together.

Our ambition is to be an exceptional place to work. We will put our very best effort into your personal and professional development – because when you grow, we grow. Our dream is to be the world’s preferred destination for convenience and fuel. Whatever your goal is, let’s make each other’s dreams come true. Come grow with us.

Circle K Business Centre in Riga, Latvia is looking for someone who would like to join our global family as:

IT Retail Service Desk Agent with Danish Language

Circle K is currently looking for a Service Desk Agent for our 1st line IT Retail Service Desk for Scandinavian station operations located in Riga. The agent will be a single point of contact responsible for supporting our stations in trouble shooting and providing solutions to IT and forecourt problems they experience.

Main responsibilities:

     Professional customer support, mostly in Danish and English, for end users with Circle K station assets and equipment (POS, BOS, Forecourt, Network, EV Chargers);

     Troubleshoot and advice to technical / functional issues and problems that are reported;

     Request registration and supervision according to team KPI’s;

     Order maintenance and repair service from external suppliers and follow up on deliveries;

     Active monitoring of station systems using monitoring tools and resolving discovered issues;

     Communication to all parties involved (station employees, service companies, IT and maintenance engineers, etc.) for effective problem resolution;

     Participate in the IT duty service outside office hours, as needed.

Main requirements:

     Degree (or last year students) in IT or related fields (IT engineering would be considered as an advantage);

     Experience in technical support would be considered as an advantage;

     Knowledge of IT and store equipment will be considered as an advantage;

     Ability to understand customer demands and come up with solutions to their problems;

     Fluent Danish and English language skills (at least C1 level);

     High service orientation;

     Good teamwork skills and can-do-attitude.

WHAT TO EXPECT AT CIRCLE K:

Monthly salary - from 1300 - 1500 EUR gross.

Interested?

We encourage you to apply by 8th of March, 2021. We are looking forward to your application in English! 

We know great companies are built from within, by great people like you. Come grow with us!

Circle K Business Centre SIA
PVN Nr: LV40103511774
Duntes iela 6, Rīga, Latvija LV-1013 (4 - Stāvs)