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Manager / Senior Manager Enterprise Systems - Operations and Support in Tempe, AZ at Circle K

Date Posted: 2/6/2019

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Job Description



Circle K is a great place to work! Here is why:
We know that you can work anywhere. However, working at Circle K is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining Circle K means joining a team that is devoted to you!


ESSENTIAL JOB FUNCTIONS:

  • Provide leadership to members of the Operations & Support (Run) team
  • Implement best practices across the Support and Operations teams via systems, tools processes, and people practices
  • Vendor Management in terms of driving out defects and resolution of problems from our vendor-sourced systems
  • Effectively measure and manage resource capacity of the team
  • Utilize strong verbal and written communication skills to collaborate with key stakeholders
  • Develop and nurture a culture of continuous improvement
  • Present information to various groups, including team members, peers, business partners and leadership to gain buy in for needed changes within the organization

REQUIREMENTS:

  • Bachelor’s Degree in an information technology field or equivalent experience
  • 5-10 years IT experience, with at least 3-5 years of successful leadership of an IT team
  • Proven experience leading in a support organization
  • Proven experience leading process improvement and implementation
  • Knowledge of ITIL-based service delivery and management, particularly incident and problem management
  • Strong project (waterfall and agile) management skills, including Kanban
  • Excellent written and oral communication skills
  • Excellent listening and interpersonal skills
  • Strong organization skills
  • Strong customer-service orientation
  • Knowledge of applicable data privacy practices and laws
  • Ability to communicate ideas in both technical and user-friendly language
  • Highly self-motivated and directed
  • Experience working in a team-oriented, collaborative environment that spans geographies
  • Some travel (<25%) is required
  • English fluency is required. French fluency is preferred
  • Knowledge of ERP systems is preferred



Circle K is an Equal Opportunity Employer.
The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws.  Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company’s Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.


Click below to review information about our company's use of the federal E-Verify program to check work eligibility:

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