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North America Foodservice Trainer in Charlotte, NC at Circle K

Date Posted: 11/20/2020

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Job Description

The North America Foodservice Trainer is responsible for supporting the global Marketing category teams through training program execution and program content of all North America Foodservice category concepts to include Cold Dispensed, Hot Dispensed and Fresh Food. He/she will be responsible for accuracy and delivery of the Foodservice concept syllabus, script, operational execution documents and in-store training processes consistently across our North America network, working directly with and alongside the BU QA specialist, BU Operations and store managers in their own store supporting and executing global marketing procedures and policies.

RESPONSIBILITIES:

  • Partner with our North America Training and Development team and equipment suppliers to train and distribute concept reference guides, job aides and e-learning modules.
  • Collaborate with our North America Training and Development team to track and communicate e-learning module completion rates. Responsible to communicate and track with BU Leaning partner and BU Field Trainer
  • Deliver concept training syllabus, script and training manual(s) to BU Training and Operational teams
  • Conduct and lead in store field training of BU Field trainers, store employees and operation teams on all new Foodservice programs, modeling an established train the trainer program
  • Follow up with and conduct refresher training activities supporting our Business Units as needed
  • Manage Foodservice training schedule supporting large scale roll-out activities in collaboration with the Business Units
  • Manage and schedule product suppliers and equipment suppliers training support activities as necessary for a solid end to end training program ensuring full support across multiple Business Units simultaneously.
  • Participate as part of the global foodservice team contributing to research, development, testing, roll out and planning activities
  • Actively participate with the category development project teams to assess the need, and deliver new training materials in partnership with the Execution Team and the BU for new pilot concept training.
  • Provide recommendations and learnings for new concept operational optimization and improved efficiencies
  • Responsible for coordinating with the Food Safety and Quality Assurance Directors ensuring that training meets all FSQA and HAACP requirements
  • Communicating both verbally and in writing the performance abilities and best practice sharing of all field training activities. Update documents and processes capturing all best practices
  • Identify, suggest, train, and continuously collaborate with BU training personnel, ensuring that the manager, assistant manager and store employee Foodservice training programs are delivered
  • Regularly communicate and share best practices with Europe Foodservice training resources
  • Flexible with working hours and travel to support all global ways of working
  • Consult and advise with Business Unit Management and Global Marketing teams in analyzing training needs, effectiveness, delivery methods and concerns
  • Conduct needs analysis and provide recommended actions based on field visits
  • Operate within budgeted expectations
  • ServeSafe certified;  dual role certification desired.
  • EXPERIENCE

  • Extensive experience in training, leadership, team building.
  • Strong skills in collaboration, cooperation, communication and organization
  • Minimum 3 years experience working in Fast Moving Consumer Goods retail and/or Foodservice industry
  • Experienced with relevant Microsoft business suite software and other industry programs
  • Strong communication skills in English, both verbally and written
  • Customer service-oriented / excellent customer service skills

  • Consistently delivering within deadlines

  • Communicates effectively (written and oral) with customers, management, associates, and vendors

    EDUCATION

  • High school diploma or equivalate
  • College preferred
  • 3 years of education/instructional, or equivalent retail training experience

  • Supervisory experience desired
  • PERSONALITY PROFILE (UCF)

    - Leading and Supervising

    - Relating and Networking

    - Persuading and Influencing

    - Creating and Innovating

    -Planning and Organizing

    -Detail-oriented

    - Delivering results and meeting Customer Expectations

    - Adapting and Responding to Change

    - Entrepreneurial and Commercial Thinking

    LEADERSHIP PRINCIPLES

  • Customer focus: Identifies and understands customer needs and puts them first in all activities and efforts
  • Commercial mindset: Goes the extra mile to drive the commercial success of the company.
  • Continuous improvement: Courageously moves the company forward today and into the future of retail
  • Cooperation: Supportive and positive team player and committed to company decisions and making us succeed together
  • Personal integrity: Promotes and lives the company standard of ethics, openness and values
  • Strategic Execution: Understands and drives the company strategy in our organization and the marketplace


  • Circle K is an Equal Opportunity Employer.
    The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws.  Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company’s Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.


    Click below to review information about our company's use of the federal E-Verify program to check work eligibility:

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