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Operations Coordinator, eMobility in Oslo at Circle K

Date Posted: 3/16/2020

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    OSLO Schweigaardsgate 16
    Oslo
  • Experience:
    3 to 5 years
  • Date Posted:
    3/16/2020

Job Description

CIRCLE K EMOBILITY – PROVIDING THE BEST TOTAL CHARGING EXPERIENCE

The market for electric vehicles is rapidly growing, and we are enthusiastic about our customer’s move to electric mobility. To prepare for the future, Circle K has established a dedicated eMobility unit with the purpose of building an entire new business to meet the demand of EV drivers. In Circle K we aim to create a world class charging experience for our customers, and for that we need exceptional people looking for that extra challenge. You will become a part of a global family of retailers where we collaborate across teams and our worldwide markets to deliver the best experience to our customers.

DO YOU WANT TO BECOME A PART OF A CORPORATE STARTUP WITH GLOBAL AMBITIONS?

As a member of the Circle K eMobility team you will take part in developing a new and prioritized business area in Circle K – first in Norway, then Europe and even beyond that. You will become part of our highly talented team of specialists in business development, product development, business technology and operations. The current available position will be part of our operations team and will have an instrumental role in enabling our customer service team.

Key responsibilities include:

  • Lead all eMobility training activities towards Customer Service and other supporting units – domestic and abroad – to ensure that Circle K offers the best possible support to our customers
  • Communication with Circle K Customer Service and Sales to ensure our customers have the best possible experience
  • Continuously improve the way we provide customer service
  • Act as the link between the eMobility team and customer support to ensure alignment and that changes in our products and/or operations are communicated to customer support
  • Ensure that customer feedback is captured and communicated to Product Owners and operations
  • Regularly conduct customer surveys and analysis

You have:

  • Experience from customer service, sales or similar role
  • A technology or business-oriented bachelor’s degree combined with a keen interest in learning how technology and business work together
  • 3-5 years of working experience
  • Ability to handle changing priorities and use good judgement in stressful situations
  • Worked with coordinating a broad group of stakeholders both internal and external
  • Experience with Salesforce is preferred
  • Great administration and motivation skills
  • A genuine interest in understanding your customer needs and experience with customer surveys
  • Fluency in English and Norwegian

You are:

  • Genuinely customer focused, and apply a customer centric view in every aspect of your work
  • Solution oriented; where others see problems, you see opportunities
  • Self-driven and have motivating communication skills
  • Take pride in your customers satisfaction
  • Engaged, inspired and motivated by responsibility

We offer:

  • A fun and engaged team, with great and competent colleagues to work with and learn from
  • Great pension and insurance scheemes
  • Fresh and centrally located offices, with activity-based seating
  • An extra holiday week per year
  • Support for training/exercising

About the process:

In light of the current COVID-19 situation, we want to make sure that both our employees and candidates are safe. In order to do that, we're making adjustments to our recruitment processes. Even though these changes and the availability of our resources may cause some delays to what would be a normal process, we will try to run business as usual and we will be reassessing the situation along the way. What does this mean to you as a candidate? All communication between stages is done electronically or on telephone. Any personality and skill tests are as usual done electronically. Interviews, which are usually done physically, will be now run virtually, with video support. We would like to keep one physical touchpoint towards the end of the process (so that we minimize the amount of candidates who have physical meetings), in the form of one of the interviews. In order to do that, we will follow all necessary safety regulations and check the possibility with candidates. However, as this is still several weeks ahead, we will need to reassess the feasibility of a physical meeting in light of any new COVID-19 development and governmental instructions.


Get to know our team in this video!

Our DNA, ACT with PRIDE, is at the core of our management system. It drives our performance, and guides us in how we do business, how we work together, and how we act towards external stakeholders. We're looking forward to your application!

Location

Oslo, Norway

Interested?
We encourage you to apply by April 5th, 2020.

Contact person: Simen Hønsi, Senior Manager Product Operations
Phone number: +47 920 54 623

We know great companies are built from within, by great people like you. Come grow with us!

We are looking forward to your application!