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Senior Specialist Quality Assurance in Rīga at Circle K

Date Posted: 5/10/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Rīga
  • Experience:
    Not Specified
  • Date Posted:
    5/10/2019

Job Description

YOU SUPPORT OUR STORES, WE SUPPORT YOUR DEVELOPMENT

To provide world class service to our customers, our colleagues in our stores need world class support. This is the task of our many support offices. 

Here you´ll become part of our talented team of specialists in logistics, accounting, sales, IT, HR and marketing. To meet the future, we collaborate

across teams and our worldwide markets. Our most important assets are our people and we put a lot of trust in you. In return for your commitment,

energy and ambition we offer you security and responsible freedom in carrying out what you do best in your job.

Senior Specialist Quality Assurance in Customer Contact Centre

Role Discription: 

Overall responsibility for the service quality and customer communication. Develop, coordinate and maintain training and onboarding programs. Set

the customer communication framework for a self-service portal in all the communication channels. Lead/Coordinate different internal employee

engagement projects.

Main responsibility:

    Drive and implement specific learning and development programs and a new employee onboarding program

    Drive customer experience brand implementation in the Customer Service

    Set the soft skill service quality standards and follow up implementation and results

    Assist in external recruitment and employee brand communication development and execution projects

    Set the framework for customer self-service communication standards and content topics

    Develop and coordinate the implementation of internal employee engagement motivational programs

    Ensure GDPR compliance in area of responsibility.

Main competencies:

    Bachelor's degree in Business Administration, Management (preferably MBA) 

    Experience in a similar role

    Fluent written and spoken English

    Strong project management and analytical skills.

WHAT YOU CAN EXPECT AT CIRCLE K:

Interested?
We encourage you to apply by May 30, 2019.

We know great companies are built from within, by great people like you. Come grow with us!

Circle K Business Centre SIA
PVN Nr: LV40103511774
Duntes iela 6, Rīga, Latvija LV-1013 (4 - Stāvs)